Warranty

LIMITED WARRANTY

At BAM Designs, we’re committed to products of great integrity—furniture made with uncompromising quality and care. In a world prone to disposal, the durability of our products only makes sense–for all of us and our environment. BAM Designs warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted below when used in a residential (non-commercial) setting.

EXCLUSIONS

Limited Warranty does not cover damage due to normal wear and tear, accidents, misuse, natural disasters, or improper care and storage. Please refer to the BAM Designs Care Guide for details on how to properly care for your product.

Many of our pieces are as unique as the artisan that made them. The little details are a big reminder that a real person hand-created something special just for you. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distress, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.

 

INDOOR FURNITURE (not warranted for outdoor use)

PRODUCT CATEGORY	WARRANTY PERIOD	EXCLUSIONS & DETAILS
Wood Furniture	5 years	BAM Designs warrants the frame against breakage due to defects in material. Natural wood may display small splits, knots, joint lines, or other organic features. These are normal characteristics and are not considered quality defects. Limited Warranty does not cover expansion, contraction, or effects of extreme high/low humidity.
Chairs	5 years	BAM Designs warrants the frame against breakage due to defects in material. Our chairs are tested to support 250 pounds.
Mechanical Components	5 years	hinges

WARRANTY DEFINITION

This BAM Designs Limited Warranty is non-transferable and applies to indoor furniture that is used in a residential (non-commercial) setting only and is void if the furniture is used in what is considered to be a non-household setting, or is misused, handled improperly, reupholstered, or repaired by any resource other than BAM Designs or its partners. Proper care and use are essential to preserving your rights under this warranty. This warranty is valid only for products purchased on or after December 01, 2024.

WARRANTY SERVICE

BAM Designs will repair or provide reasonably equivalent furniture as a replacement due to any product defects. In case of replacement, BAM Designs cannot guarantee that you will receive exactly the same piece. If your piece is no longer available, a comparable piece of equal value and similar style will be substituted. No cash refund is available, and in no case shall BAM Designs be liable for more than the purchase price of the furniture or incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to your state. Proof of purchase is required to exchange merchandise or receive warranty service. Any item repaired or replaced under this Limited Warranty will be covered only for the remainder of the original warranty period.

WARRANTY LIMITATIONS

Limited Warranty does not cover damage due to normal wear and tear, accidents, misuse, natural disasters, or improper care and storage. Many BAM Designs pieces are handcrafted from natural materials. Their beauty is in their natural variations, irregular distresses, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not covered by the Limited Warranty.

This warranty excludes all Clearance Items (marked As-Is, Last Chance! Extra Savings or otherwise to indicate a final, non-returnable sale), Floor Samples, Custom Artwork, and One-of-a-Kinds. In addition, all Mirrors, Wall Art, Tabletop, and other items not specifically listed above are not warranted.

This Limited Warranty is given as an exclusive warranty and exclusive remedy, and no other warranties, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose or purposes are made, and any such warranties are expressly disclaimed. There are no warranties which extend beyond the description contained in this warranty. To the maximum extent permitted by law, BAM Designs hereby disclaims all liability for damages based on negligence and strict product liability. This warranty is extended to the Purchaser alone and no others, is non-transferable and non-assignable, and may not be enlarged in its scope by any representative, salesperson, agent, or other employee of BAM Designs. This provision is a material term of this warranty and its violation or breach by Purchaser or any of Purchaser’s agents or representatives shall void and cancel this warranty for all purposes. BAM Designs products are not designed for commercial use (such as use in hotels, restaurants, or any other place where the public may use a product outside of a private residential setting), and without limiting any other disclaimer herein, we disclaim all liability for any damages arising from such commercial use. Purchasing items online implies acceptance of this warranty by the Purchaser.

 

CARE GUIDE

BAM Designs collections are crafted by artisans from around the world and are expertly designed to withstand everyday use. However, as even the best-made furnishings and décor are not indestructible, normal wear and tear will reflect use and care. To keep your BAM Designs pieces looking their best, please follow this helpful guide of cleaning and maintenance recommendations.

 

WOOD | Our PicChairs are built using lumber and metals from around the world. Each artfully designed piece showcases unique features and finishes that tell a story of expert craftsmanship. Artisan-crafted furnishings made from natural wood with hand-applied finishes may vary in color, pattern, shape, and texture, making each truly unique. BAM Designs finishes may change over time, and natural wood may display small splits, knots, joint lines, or other features that will add character to your piece without affecting its quality or performance. Furniture made from natural wood may move slightly as temperature and humidity cause the wood to expand and contract. This is normal and should be expected from season to season. Ensure your furniture sits in a level position to ensure the longevity of your piece, as frames tend to warp if standing on an uneven surface. Recommended care for wood furnishings may vary depending on the type of wood and finishes applied to each surface. Our wood furnishings are sealed with lacquer, adding a protective (but not indestructible) barrier, and can be easily spot-cleaned using mild soap, water, and a soft undyed cloth as needed. Dry immediately to prevent marks from forming. Occasionally dust lacquered wood surfaces with a soft, dry cloth and non-wax furniture polish to keep finishes looking their best. For best results, follow the use instructions for all cleaning products carefully. Do not over-apply. To prevent moisture damage (like water rings), wipe up spills immediately with a soft, dry, undyed cloth. Do not clean using abrasives, harsh, corrosive chemicals, or care products containing ammonia or silicone, as these could damage finishes and surfaces. Gently polish glass or plastic components with glass cleaner. Wipe clean with a soft cloth. Avoid placing indoor furnishings in direct sunlight or near sources of heat or moisture, as this could cause cracking or changes in finishes. When assembling new wood furnishings, avoid overtightening hardware as this could cause cracking. Never place hot dishes directly on wood surfaces as this could cause scorching. Similarly, prolonged use of hot electrical equipment may also cause scorching. Protect surfaces from incidental marks (like scratching, scorching, and watermarks) by using coasters, trivets, felt pads, and non-plastic mats. Lift wood furniture when moving. Do not drag, as this could loosen joinery and damage your piece. 

updated 12/01/2024