Warranty
LIMITED WARRANTY
At BAM Designs, we’re committed to products of great integrity—furniture made with uncompromising quality and care. In a world prone to disposal, the durability of our products only makes sense–for all of us and our environment. BAM Designs warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted below when used in a residential (non-commercial) setting.
EXCLUSIONS
Limited Warranty does not cover damage due to normal wear and tear, accidents, misuse, natural disasters, or improper care and storage. Please refer to the BAM Designs Care Guide for details on how to properly care for your product.
Many of our pieces are as unique as the artisan that made them. The little details are a big reminder that a real person hand-created something special just for you. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distress, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.
INDOOR FURNITURE (not warranted for outdoor use)
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PRODUCT CATEGORY |
WARRANTY PERIOD |
EXCLUSIONS & DETAILS |
|
Wood Furniture |
5 years |
BAM Designs warrants the frame against breakage due to defects in material. Natural wood may display small splits, knots, joint lines, or other organic features. These are normal characteristics and are not considered quality defects. Limited Warranty does not cover expansion, contraction, or effects of extreme high/low humidity. |
|
Chairs |
5 years |
BAM Designs warrants the frame against breakage due to defects in material. Our chairs are tested to support 250 pounds. |
|
Mechanical Components |
5 years |
hinges |
WARRANTY DEFINITION
This BAM Designs Limited Warranty is non-transferable and applies to indoor furniture that is used in a residential (non-commercial) setting only and is void if the furniture is used in what is considered to be a non-household setting, or is misused, handled improperly, reupholstered, or repaired by any resource other than BAM Designs or its partners. Proper care and use are essential to preserving your rights under this warranty. This warranty is valid only for products purchased on or after December 01, 2024.
WARRANTY SERVICE
BAM Designs will repair or provide reasonably equivalent furniture as a replacement due to any product defects. In case of replacement, BAM Designs cannot guarantee that you will receive exactly the same piece. If your piece is no longer available, a comparable piece of equal value and similar style will be substituted. No cash refund is available, and in no case shall BAM Designs be liable for more than the purchase price of the furniture or incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to your state. Proof of purchase is required to exchange merchandise or receive warranty service. Any item repaired or replaced under this Limited Warranty will be covered only for the remainder of the original warranty period.
WARRANTY LIMITATIONS
Limited Warranty does not cover damage due to normal wear and tear, accidents, misuse, natural disasters, or improper care and storage. Many BAM Designs pieces are handcrafted from natural materials. Their beauty is in their natural variations, irregular distresses, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not covered by the Limited Warranty.
This warranty excludes all Clearance Items (marked As-Is, Last Chance! Extra Savings or otherwise to indicate a final, non-returnable sale), Floor Samples, Custom Artwork, and One-of-a-Kinds. In addition, all Mirrors, Wall Art, Tabletop, and other items not specifically listed above are not warranted.
This Limited Warranty is given as an exclusive warranty and exclusive remedy, and no other warranties, either express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose or purposes are made, and any such warranties are expressly disclaimed. There are no warranties which extend beyond the description contained in this warranty. To the maximum extent permitted by law, BAM Designs hereby disclaims all liability for damages based on negligence and strict product liability. This warranty is extended to the Purchaser alone and no others, is non-transferable and non-assignable, and may not be enlarged in its scope by any representative, salesperson, agent, or other employee of BAM Designs. This provision is a material term of this warranty and its violation or breach by Purchaser or any of Purchaser’s agents or representatives shall void and cancel this warranty for all purposes. BAM Designs products are not designed for commercial use (such as use in hotels, restaurants, or any other place where the public may use a product outside of a private residential setting), and without limiting any other disclaimer herein, we disclaim all liability for any damages arising from such commercial use. Purchasing items online implies acceptance of this warranty by the Purchaser.
CARE GUIDE
BAM Designs collections are crafted by artisans from around the world and are expertly designed to withstand everyday use. However, as even the best-made furnishings and décor are not indestructible, normal wear and tear will reflect use and care. To keep your BAM Designs pieces looking their best, please follow this helpful guide of cleaning and maintenance recommendations.
WOOD | Our PicChairs are built using lumber and metals from around the world. Each artfully designed piece showcases unique features and finishes that tell a story of expert craftsmanship. Artisan-crafted furnishings made from natural wood with hand-applied finishes may vary in color, pattern, shape, and texture, making each truly unique. BAM Designs finishes may change over time, and natural wood may display small splits, knots, joint lines, or other features that will add character to your piece without affecting its quality or performance. Furniture made from natural wood may move slightly as temperature and humidity cause the wood to expand and contract. This is normal and should be expected from season to season. Ensure your furniture sits in a level position to ensure the longevity of your piece, as frames tend to warp if standing on an uneven surface. Recommended care for wood furnishings may vary depending on the type of wood and finishes applied to each surface. Our wood furnishings are sealed with lacquer, adding a protective (but not indestructible) barrier, and can be easily spot-cleaned using mild soap, water, and a soft undyed cloth as needed. Dry immediately to prevent marks from forming. Occasionally dust lacquered wood surfaces with a soft, dry cloth and non-wax furniture polish to keep finishes looking their best. For best results, follow the use instructions for all cleaning products carefully. Do not over-apply. To prevent moisture damage (like water rings), wipe up spills immediately with a soft, dry, undyed cloth. Do not clean using abrasives, harsh, corrosive chemicals, or care products containing ammonia or silicone, as these could damage finishes and surfaces. Gently polish glass or plastic components with glass cleaner. Wipe clean with a soft cloth. Avoid placing indoor furnishings in direct sunlight or near sources of heat or moisture, as this could cause cracking or changes in finishes. When assembling new wood furnishings, avoid overtightening hardware as this could cause cracking. Never place hot dishes directly on wood surfaces as this could cause scorching. Similarly, prolonged use of hot electrical equipment may also cause scorching. Protect surfaces from incidental marks (like scratching, scorching, and watermarks) by using coasters, trivets, felt pads, and non-plastic mats. Lift wood furniture when moving. Do not drag, as this could loosen joinery and damage your piece.
updated 12/01/2024
Frequently Asked Questions
Who is the inventor of the PicChair?
The PicChair® was invented by Beth A. Metsch, which is why the PicChair® has received a US Utility Patent.
When was your company established?
BAM Architecture and Design was established in 2002. In 2005 the name was changed to BAM Designs, and BAM Bags by BAM Designs. We are now BAM Designs, home of BAM Bags and the PicChair®.
Where does the name PicChair® come from?
PicChair® , a registered trademark, is a combination of the words Picture and Chair. When thinking of a name to distinguish this 3 in 1 folding chair/picture frame/ coatrack, PicChair® seemed apropos.
Where does the name BAM Designs® come from?
When Beth A Metsch first began, she named her firm BAM
Architecture and Designs. BAM simply represents her initials. But when she began designing products, such as the patented Zippurse®, People seemed to love
the name BAM and found it more memorable, so we shortened the name of the company from BAM Architecture & Design to BAM Designs. BAM Designs now includes Architecture, interiors and product design into one company.
Where are you headquartered?
BAM Designs is located east of the Rocky Mountains and south of Downtown Denver.
Do you support any social causes or charities?
Yes, we are very invested in the safety and protection of children from domestic violence and abuse.
We currently donate 5% of all online sales to Zero Child Abuse. For more information on Zero Child Abuse
please check out zerochildabuse.org
Do you have a showroom?
Currently, we do not have an official
showroom in the USA. But it is coming soon.
We do have a small showroom in
Medellin, Colombia. Details coming soon.
Do you have a trade program?
Yes, we do have a trade program. Click Here for more information. If you are interested in Wholesale Click Here.
Are you Committed to Sustainability?
BAM Designs is committed to environmental sustainability, both in the way we carry out our operations and in the products we offer. Environmental sustainability means conducting business in a manner that acknowledges and takes responsibility for the direct
and indirect impact on the environment. We want to align our long-term success with the earth’s ecological well-being and create enduring benefits for our clients as well as the community in which we live and work.
Can I purchase a Gift Card?
We do not currently offer gift cards. But if you are ordering a gift to be shipped directly, we can include a note as well as leave out the receipt. Just contact BAM Designs by sending an email to orders@bambags.com with your name, order number, and the note that you would like written on a card to be included with the order.
How much assembly is required?
No assembly is required. Because the PicChair® is designed to fold flat and hang on the wall; therefore, it arrives in one piece, folded flat and ready to open for sitting or fold and hang. The Coatrack will be attached to the chair when it arrives. You will be required to determine where you would like to hang your PicChair® so that you can attach your coat rack to a wall at the location of your choosing.
Where are your products made?
Our wood products are
currently made in Colombia using only sustainably forested Colombian Oak in a small family run Carpinteria. The design process is primarily done in the United States, and our close collaboration with trusted manufacturing partners
in Colombia ensures seamless production. This dedication to quality and ethical sourcing is very important to BAM Designs, upholding our rigorous standards
while championing responsible production practices.
How do I place an order?
Place an order by adding your desired items to the shopping cart.
Choose your style, color, and quantity. Proceed to the cart, where
you'll input billing and shipping details and select your preferred shipping. Complete the process by securely entering your credit card information, and you're ready
to check out. Shop with ease today!
What payment methods do you accept?
We offer versatile payment options for your convenience. We accept major credit cards – Visa,
Mastercard, AMEX, Discover – and seamless digital methods like Apple Pay, Google Pay, Paypal and Shop.
Important Pricing Notice
Prices shown are U.S. Domestic prices and apply to orders
shipped within the United States. Prices do not include sales tax or shipping and are subject to change. All pricing errors are subject to correction.
How do I care for my wood PicChair?
Oak - Heavy and exceedingly durable, this lightly colored
wood has a prominent grain pattern and dense constitution. BAM Designs is committed to Responsible Wood Sourcing. We fully support responsible forest management practices that promote sustainability, biodiversity, and long-term environmental, social, and economic benefits.
- Avoid exposing wood to direct heat and sunlight
- Maintain consistent humidity in the space to prevent excessive expansion and contraction of wooden pieces and joints.
- Wipe up spills immediately with a clean, dry cloth.
- Use coasters for drinks to prevent moisture from contacting surfaces.
- Keep rough and sharp objects away from wood surfaces.
- Apply protective pads to the undersides of items being displayed on wood surfaces, including those with rubber feet or bumpers.
- Dust wood frequently with a soft, slightly damp, lint-free cloth, and then wipe dry.
- Avoid using abrasives, harsh chemicals, and aerosol cleaners to finishes and veneers
- Maintain consistent humidity in the space to prevent excessive expansion
How do I care for my Plastic PicChair?
Plastic is a broad term that can describe different plastic materials. The care and cleaning of these materials, despite their subtle differences in composition, follow the same general steps.
- Dust regularly with a soft, damp cloth.
- Keep rough and sharp objects away from plastic surfaces to avoid scratches use mild detergent and warm water. Rinse thoroughly and dry with a soft cloth.
- Avoid abrasive solvents, scrubber sponges and kitchen cleaners.
How is my order payment processed?
When you place an order, BAM Designs contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn’t an actual charge. Some banks call authorizations “pending” or “processing” charges. For more information on specific policies
regarding authorizations, contact the issuing bank.
How can I return a product?
Is your website secure?
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL
(Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. This website, and more important, all user information, is further protected by a multilayer firewall-based security
system.
What if my furniture arrives damaged?
Your satisfaction is very important. If your product arrives damaged, please reach out immediately to orders@thepicchair.com. Our dedicated team will address
the issue and arrange for a replacement part or entire PicChair will to be sent out, ensuring your experience with BAM Designs is the best it can be. We're here to assist you.
