Refund policy
We want you to be happy with your new purchase. If you need to make a return, we are here to help. Please review your item(s) upon delivery. Retain packaging if you are considering a return. If there is an issue with your order, contact the location where your purchase was made or our customer service teams via phone or email within three (3) days of receipt. We'll make it right if you receive a damaged, defective, or incorrect item.
BAM Design purchases: 303.777.4165 or service@bamdesigns.com
If you’re not completely satisfied with your purchase, contact us at the email address or phone number above to return or exchange eligible items, but please keep the following in mind during the return process:
Returns must be received in their original condition within 30 days of receipt or date of purchase, whichever is later. Shipping and delivery charges are non-refundable.
Returns are accepted only at our warehouse.
BAM Designs PicChair® branded seating will be charged a 20% restocking fee, and shipping costs are the purchaser's responsibility. Returns with a receipt will be refunded in the same form as the original payment was made.
Returns with a receipt will be refunded in the same form as the original payment was made.
Returns with a gift receipt will be refunded with a merchandise credit.
Returns will reflect original discounts and promotions.
Be sure to retain the original packaging materials, intact original box, receipt, and all merchandise tags for returns. No exchanges can be made for natural variations in wood.
Proof of purchase is required for exchanges, credits, or refunds on eligible items, plus the amount of tax paid according to applicable state law. For your convenience, we will accept the following as proof of purchase:
- Original paper receipt
- Gift receipt
- E-receipt
- Original packing slip
- Gift packing slip
- Order number
Upon return, your item will be inspected, and exchanges, credits, or refunds will be issued for the purchase price. Tax will be refunded per applicable law. Shipping and delivery fees are not refundable except in cases of manufacturing defects or transit damage. We reserve the right to refuse returns or exchanges of items that are not in like-new condition because of misuse or damage caused by a customer. Please keep in mind that furniture is vulnerable to damage during shipping. For this reason, it’s important that you keep and use the original packaging materials for any items you wish to return.
What cannot be returned or exchanged?
Gift cards. Floor samples, Items marked “final sale” or “non-refundable” or sold “as is”. Custom and special-order items. Clearance items
We can accept a cancellation of your order for items that have not yet shipped or are on backorder. In-stock items normally ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible. If you order by credit card, your card will be charged as each item is shipped. Custom and special-order items cannot be canceled.
Risk of Loss: All purchased items are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. If your order is placed with a purchase order, the shipping terms of the FOB shipping dock will supersede any shipping terms in your purchase order.